Refund policy

HVSNT. LLC – Refund & Return Policy

At HVSNT. LLC, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a refund under the conditions outlined below.

Refund Eligibility
Customers may request a refund within 14 days of receiving their order. The 14-day period begins on the date the product is marked as delivered by the shipping carrier.

To qualify for a refund:

  • The item must be unused.

  • The item must be in its original condition.

  • The item must be returned in its original packaging.

Non-Returnable Items
For hygiene, quality control, and brand integrity reasons, we do not accept returns or issue refunds for items that have been:

  • Opened (if sealed)

  • Worn

  • Washed

  • Altered

  • Damaged after delivery

Any item showing signs of wear, washing, odor, stains, or alteration will be denied a refund and may be returned to the customer at their expense.

Return Process
To initiate a return, customers must contact service@hvsnt.com within the 14-day window with their order number and reason for return. If approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, you must notify us within 48 hours of delivery. Please include clear photos of the issue so we can resolve it promptly.

Refund Processing
Once your return is received and inspected, you will be notified of the approval or denial of your refund. If approved, refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

HVSNT. LLC reserves the right to refuse any return that does not meet the conditions outlined above.

Thank you for supporting HVSNT.